Legal
Shipping and Returns
How finished pieces are shipped, tracked and insured, and what happens if something is wrong on arrival.
Last updated 11 September 2026
Legal review requiredThis document is a structured draft describing how Aetheris works today. It is pending review by our legal counsel and is not legal advice; governing law, company details and dispute terms will be stated after that review.
Shipping
Finished pieces are shipped with tracking once the order is paid in full and has passed quality checks. You receive the carrier and tracking number by email and on your order page. Collection checkout currently supports Hong Kong standard delivery: HK$50, free when the selected jewelry costs HK$10,000 or more. Collection production takes at least 10 working days and the dispatch date is confirmed separately. Custom shipping costs and timelines are stated in your quote.
[Legal review required] Import duties, taxes and customs handling for deliveries outside Hong Kong may be payable by the recipient; the exact allocation will be stated here after review.
On delivery
Please inspect your piece on arrival. If it is damaged in transit, or is not the piece described in your accepted quote, tell us within 7 days of delivery with photographs and we will arrange repair, replacement or a refund.
[Legal review required] The inspection window and remedies will be confirmed against the consumer rights that apply.
Returns of made-to-order pieces
Each piece is made to your specification, so returns for change of mind are not offered. Defects in materials or workmanship are always put right; contact us and we will arrange the return. Sizing adjustments after delivery are offered where the design allows it, at a cost quoted in advance.
[Legal review required] Statutory return rights that apply in your place of residence are honoured where they apply.
Questions about these policies? Reply to any email from Aetheris, or use the contact page once it is available.